Contact Us
Address
› 32 Waterloo Street, Weston-super-Mare, North Somerset, BS23 1LN
Telephone number
› Contact us via telephone on: 01934 632567
› Contact us via email on: admin@wsm-tc.gov.uk
Opening Hours
› Monday to Thursday: 9am – 5pm
› Friday: 9am – 4:30pm
Reception
We’re proud to have a welcoming, front-facing reception open to the public, offering a friendly and accessible space for residents to speak to us in person. Whether you have a query, need guidance, or would simply prefer a face-to-face conversation, our team is here to help.
We believe local government should be approachable and connected to the community it serves — and our reception is one of the ways we make that happen!
Specific Enquiry?
Enquiries about Parks and Play Areas, please contact: grounds@wsm-tc.gov.uk
Enquiries about Finance and Invoicing, please contact: finance@wsm-tc.gov.uk
Enquiries about Marketing, PR and Communication, please contact: wsmcomms@wsm-tc.gov.uk
Enquiries about Grants and Procurement, please contact: development@wsm-tc.gov.uk
Enquiries about Old Town Quarry, please contact: quarry@wsm-tc.gov.uk
Enquiries about Water Adventure Play Park group bookings, please contact: parks@wsm-tc.gov.uk
Enquiries about Visitor Information and Tourism, please contact: vic@wsm-tc.gov.uk
Enquiries about Milton Road Cemetery, please contact: tricia.mackrell@wsm-tc.gov.uk
Enquiries about Democratic Processes, please contact: committee@wsm-tc.gov.uk
Enquiries about The Mayor of Weston-super-Mare, please contact: civicofficer@wsm-tc.gov.uk
Customer Service and Public Enquires
Weston-super-Mare Town Council is committed to providing an accessible, helpful and responsive service to residents, visitors, businesses and other organisations.
Enquiries and correspondence can be received through the Council’s website, by email, telephone, in writing or in person. Enquiries are directed to the appropriate Council service or officer so that they can be considered and responded to appropriately. We aim to response within 5 working days.
Where an enquiry requires further information or action, this is followed up by the relevant service area. Where the matter relates to a service provided by another organisation, such as North Somerset Council, we will aim to direct the enquirer to the appropriate organisation or source of information.
Formal complaints are managed in accordance with the Council’s Complaints Policy, which sets out the process for receiving, considering and responding to complaints. The Complaints Policy remains current and is reviewed on a biennial basis, with its next review due in October 2026.
The Council keeps its customer service arrangements under review. As part of the current review and development of the Council’s website, consideration is also being given to improving the way residents can report issues and make enquiries online. We always welcome customer feedback.